This page provides guidance on the following visa-related issues:
- Tier 4 visa application refusals
- Visa vignette or BRP errors
- Lost immigration documents
- How to obtain external immigration advice
If you receive notification from the Home Office that your application has been refused, inform the International Student Team immediately, supplying a copy of the decision letter from the Home Office and any additional documentation that you might think relevant. We will then advise you of your options.
Please note that we will not issue you with a new CAS until we have seen your refusal notice and the supporting documents for a new Tier 4 visa application
When you receive your Tier 4 visa, you must check that all the details are correct, including your name, type of visa and the start and end dates of your visa. The Home Office awards additional time to the course dates in your CAS. For example, if your course is less than twelve months you should receive an additional two months at the end of the course; if it is more than twelve months you should receive an additional four months.
If the detail is not correct, contact the International Student Team immediately. If you leave it too long, the Home Office might not consider changing the information.
30 day entry permit error
To amend an error on a 30 day entry permit whilst you are outside of the UK you will need to contact the Visa Application Centre where you applied for your visa. If you spot an error on your permit once you are inside the UK you do not need to have it corrected but please check that the same error does not occur on your BRP.
You should also contact the Visa Application Centre if you spot an error on your decision letter whilst still overseas that will affect any of the details on your BRP.
Regardless of whether your error is on a leave to enter or a leave to remain BRP, you will need to follow the instructions in Step 5 of this UKVI webpage to report any type of error including incorrect amount of leave granted or a spelling mistake in your name. If you are still within 14 days of your BRP being issued and the error relates to the length of leave you have been awarded you will need to apply for an administrative review. This will cost £80 but is refundable should the caseworker agree that an error has been made.
You will be asked to confirm where you applied for your visa; please note that you need to select 'outside of the UK' if you collected your BRP upon arrival in the UK but submitted your visa application whilst you were overseas.
Once you have completed the required fields your error will be sent to the Home Office for consideration. If your error is not straight forward you may be asked to submit an administrative review.
You are encouraged to keep copies of your passport, vignette (sticker in your passport) or Biometric Residence Permit (BRP) and copies of all correspondence with the Home Office (UKVI).
If your document is lost or stolen, please email the International Student Team, but guidance on what you need to do can be found below, so you should start to take the necessary steps yourself to avoid delays. The processes for replacing lost/stolen visas and BRPs differ depending on the type of document and whether the document was lost in the UK or overseas - make sure you follow the correct process for your situation.
If this is stolen, or you lose the original, you must report this to the police in the country where this happened and make an application for a replacement passport. You do this by contacting your country's Embassy, Consulate, High Commission or passport office in the country where you are. It may take some time to receive a new passport.
Ensure you take your new passport to your College for uploading onto your record.
30 day permit
If you have not yet travelled to the UK and you lose your 30 day permit you will need to apply for a vignette transfer using the same application as if you were applying for fresh entry clearance. Please select the following route as the reason for your visit: Other>Others>Vignette transfer
Applying for a replacement vignette (visa in your passport) outside the UK
If you visa has been issued as a vignette in your passport for the duration of your leave entitlement, you will need to apply for a replacement visa by reporting the loss or theft of your passport to the police and obtaining a police report.
Once you have obtained a replacement passport or temporary passport, you can apply to transfer your leave to your new passport by making a Tier 4 visa application and paying the full application fee. When asked to select a visa type, you should choose Other > Others > Vignette Transfer.
You do not need to request a new CAS from Cambridge. You also do not need to submit supporting documents although it is possible you could be asked for these to establish that your circumstances have not changed.
Ensure you take your new visa to your College.
Applying for a replacement BRP outside the UK
If your visa was initially issued on a 30 day entry permit in your passport and you subsequently collected a Biometric Residence Permit (BRP) on arrival in the UK, you should report the loss or theft of the BRP to the police, obtain a police report and then email the Home Office and report the lost or stolen BRP via the online tool. You should be contacted within 1 working day by the Home Office to tell you what to do next. You will then need to apply for a replacement BRP visa single entry online at www.visa4uk.fco.gov.uk. When asked to select a visa type, you should choose Other > Others > Replacement Biometric Residence Permit. Once you have returned to the UK you should apply for a replacement BRP.
UKVI and Visa Application Centres offer a variety of services at an additional cost which may mean your application can be processed more quickly. You should check the availability of such services at the Visa Application Centre where you intend on applying. A list of Visa Application Centres outside the UK is available at www.gov.uk/find-a-visa-application-centre.
Ensure you take your BRP to your College once received.
Applying for a replacement vignette (visa in your passport) inside the UK
You must report the loss or theft of your passport to the police and obtain a police report. Once you have received your new passport, apply for a Transfer of Conditions (TOC) using the link www.gov.uk/transfer-visa. The processing time is normally up to 8 weeks. The new visa will be issued as a Biometric Residence Permit (BRP).
Ensure you take your new BRP to your College once received.
Applying for a replacement BRP in the UK
You must report the loss or theft of the BRP to the police and obtain a police report. You should then email the Home Office and report your lost or stolen BRP here. You should be contacted within 1 working day to tell you what to do next. You should then apply for a replacement BRP card: www.gov.uk/government/publications/application-for-a-replacement-biometric-residence-permit-brprc.
If you have more than 3 months left on your leave it is mandatory to replace your BRP. If you have between 1-3 months remaining, applying for a replacement is optional and for less than 4 weeks leave you do not need to apply.
An application can be made via the postal route or at a Premium Service Centre Appointment. The postal route will take up to 8 weeks.You will be asked to attend an appointment to enrol your biometrics.
Ensure you take your new BRP to your College once received.
If you stay beyond your visa expiry date, then this is a criminal offence. The University, will not allow you to continue to study if you overstay and will only allow you to resume your studies when the Home Office gives you permission to study here.
If you overstay for more than 28 days you will not be allowed to apply for further leave to remain from within the UK. If you overstay by more than 90 days you will be barred from coming back to the UK for at least 12 months
Only the designated International Student Team is qualified and authorised to give immigration advice at the University. Where the level of immigration advice required is beyond our mandate, we will inform you and ask you to contact appropriately qualified immigration professionals, legal professionals or UKCISA.
The OISC has an Adviser Finder tool on their website
Information on local immigration lawyers can be found here: